So, Whatever Happened to Personal Service?

I called Kevin Marti today to order my 11th Marti Report from them. This time, it was for the gold '72 Comet GT I just purchsed. A young female voice answered the phone. I told her the reason for my call. She asked me if I had been to the website. I said no, that I never had done that before, that I had always called them. Then, in a snippy voice, she said unless I wanted to pay an extra $10, then, basically bug off. Go do my business online. I deal with the public every day, and she needs to learn some people skills. I previously received a similiar attitude from Kevin himself when I asked a question about the Sprint Pinto, so I guess that is where she got her training.

Anyway, I went to the website, and ordered my report. Computers are so impersonal. It is a shame nothing is personal anymore.

Jim

 

I agree.

While I tend to do alot of my business online, it is done this way so I don't have to deal w/ the snotty people. But, atleast you got an American that answered the phone

 

Happens alot now a days.
I have to admit that I did have a good experience with this though. I contacted the insurance broker(Lant) for my silver wheels policy with some questions before I applied for it. The lady at the office was a huge help and very personable. She explained I can do the entire application on line and email in my appraisal or she would be happy to do it over the phone if I wasnt comfortable with the computer or email. A great insurance broker to deal with and a rarity in customer service in the internet age.

 

Yep, people would rather point you at a website then help you their self, that means more work for them, and most people dont like working :/

 

With as much as they charge for some paper and information about a 30+ year old car, you'd think they would be wanting to wait on you hand and foot for a couple of minutes, and then laugh all the way to the bank. 11 cars, I'll bet you've spent some pretty good money with them Jim?

 

lol I know right.

Its a shame most places now charge a fee to go in and get service face to face...doesnt make any sense, you figured getting personal service will attract customers more then pointing them at a website.

 

You are SO right! I ordered a deluxe report, an email copy, and a new door info sticker. With a $6 shipping fee, it was a total of $74. And I was a repeat customer, having ordered 10 previous reports, some with door tags, too. Go figure!!

Jim

 

Could have just not been her day. I've talked with them just recently on getting the door tag and sticker made for my 78 F150 and they we're more than helpful and didn't seem put out by my calls. - Matt

 

Rude Service

Y'all need to be doin bidness west of Ft. Worth, TEXAS.

We howdy a bit before doin bidness.

We do a lot of handshake bidness.

Texasjack

 

When I was running my computer business, I said hello and shook everybody's hand BEFORE we got down to their needs no matter how I was feeling. I was always courteous on the phone too, until I had to be otherwise (You can only take so much of being cussed at for someone else's problem / mistake).

I had people that would only do business with me because of my personal service!

I fully agree, today's business world has forgotten what customer service is for the most part.

-Scott H.

 

The way it is nowadays. E-mail, texting, online buying/paying bills, pay at the pump, self serve checkouts, etc. Give it a couple generations and people won't know how to interact with one another because they haven't HAD to.

 

Absolutely correct! I grew up in a small town in Ky where my father owned a Shell gas station for many years. We not only pumped the gas, but checked the oil, air in the tires, washed the windshield and headlights, and any other SERVICE item that the customer wanted, all at 20 cents a gallon for gas. Now, we go to NO-SERVICE stations and pay $2.65 a gallon.

Unless you are raised in a customer service environment, you are right, people skills will be gone.

Jim

 

my parents always taught me to be polite to everybody nomatter what until someone is rude to you. my father ran a watch repair buisness out of our house so we had to deal with people all the time and it wasnt that hard to be nice to someone for just a couple of minutes.but not nowadays we run into so many rude people its unbelievable.we will end up a faceless sociaty because no one will have to meet face to face.

 

What town in Ky. were you from? Maysville for me. Jack

What town in Ky. were you from? I was raised in Maysville and left 2 days after graduation, 52 years ago.

Texasjack

 

Yeah he's got to big for his own britches that's what happens when business takes off. I own my own business for 14 years and greet every customer and take all my own calls and do a bulk of the work. And you are ALLOWED in my shop and your covered with insurance to boot. Hey Kevin Marti you listening??????